At Super Thin Ribbons, we take pride in the quality of every ribbon and medal we produce. Because our products are custom made to your specifications, returns are handled on a case-by-case basis. Please review our policy below before initiating a return.
Restocking Fee
Unless a return is the result of an error on our part, a 25% restocking fee will apply to all returned items. Shipping and handling charges are non-refundable.
Return Condition
To be eligible for a refund, all products must be returned to our office in the same condition in which they were shipped. Items that are damaged, altered, or not in their original condition will not qualify for a refund.
Where to Send Returns
Please ship all returns to:
Super Thin Ribbons 1602 Loop 11 Wichita Falls, TX 76306
We recommend using a trackable shipping method. Super Thin Ribbons is not responsible for items lost or damaged in return transit.
Cancellations
If you need to cancel an order, please contact us as soon as possible. Orders that have already entered production may not be eligible for a full cancellation. We will do our best to accommodate your request depending on where your order is in the process.
Our Commitment to You
We ultimately want you to be happy with your purchase. If any issue arises with your order, please reach out to us directly and we will work with you to make it right. Our customers include men and women who have served this country with honor, and every order we fulfill carries that same level of respect and care.
Contact Us
If you have questions about a return or cancellation, please get in touch with us through our website or visit us at our Wichita Falls location. We are here to help.
Needed a mini medal set on short notice and they came through. Very pleased. Thanks!
Great customer service. The post office lost my package and they got me a replacement set fast, and it looks great.
Ordered from them while TDY and got my rack in a timely fashion. Payed great attention to detail on what ribbons I will be needing so that I wouldn’t have to re-purchase 6 months later. Will definitely be ordering from here again.
Super Thin Ribbons is truly AMAZING!!! This is the second time I have ordered from them and have been extremely happy with the quality of their products both times!
I have purchased several Navy ribbon racks, large medal racks, and small medal racks over the past 20 years and have always been impressed by the build quality. The ribbons and medals clearly stand out in a crowd and look incredible. Service and shipping has always been prompt and the professional look of the product is beyond reproach. My go-to company for ribbons and medals.
