Questions? We Can Help!

Ordering your thin ribbon and medal sets can be confusing, but our online ordering system makes it easy to understand, convenient and fast!

We realize you may have questions; here are a few of the most commonly asked questions.

Or, if you'd like to know what a custom ribbon or medal set might cost, click here to email.

In Wichita Falls, Texas close to the front gate of Sheppard Air Force Base at 4126 Burkburnett Rd.

Monday through Friday 9:00 am to 5:00 pm central/standard time.

Our office number is 940-851-6220.

No, we are closed all weekends and most government holidays.

SuperThin Ribbons closes a few days around July 4th and the week between Christmas and New Year’s Day.  Historically, those times are generally slower for the military, we can give the staff at SuperThin Ribbons time off to spend with their families.

Yes, we update products originally purchased from SuperThin Ribbons. Return your existing sets along with a list of changes and a phone number or email address. We will contact you for shipping/billing information.

There is not a set price for updates, it depends on the changes being made.

SuperThin Ribbons
4126 Burkburnett Rd.
Wichita Falls, TX 76306

If you don’t have access to the Form DD214 or the discharge documents you can request a copy from The National Archives. Follow the link below for further information and assistance.
The National Archives

Production time is usually 5-7 business days; however, there are busier times during the year that might increase the
normal processing time (i.e. September- Air Force Ball, October- Navy Ball, March, Seabee Ball etc.). This processing
time DOES NOT include the day the order was placed or the shipping time. We understand that life happens—-funerals,
medical retirements, unexpected TDY, official photo, weddings, etc. SuperThin Ribbons will make a concerted effort to meet those needs.  Please call us at (940) 851-6220 or email us at sales@superthinribbons.com to make arrangements to meet your needs.

US Postal Service
Standard Shipping and Handling
Overnight Shipping and Handling (where available)

Standard Shipping is 2-3 Business Days (Not Guaranteed)
Overnight – Guaranteed Overnight to most destinations; however, some locations are 2 Business Days.

The charge to cover the cost of Shipping, Packing Materials, Insurance, etc.

Yes; however, Overnight Shipping does not guarantee overnight delivery to most APO and FPO locations. It is not usually overnight but it is faster than regular shipping. Check www.usps.com to check Overnight availability to your location.

Yes, like SuperThin Ribbons, medals will be mounted in the “Thin” style per the uniform regulations.

At the end of the online ordering process, below “Billing Details” and “Order Summary”, there is a “Order Notes” section for “staggered or offset” instructions and other special instructions.

Yes, so you would only have to select devices on this ribbon if you have more than one “E”.

If you would need 4 “E”s on your Navy Battle E you would select an “E” with a wreath.

If you were in the military during the first gulf war you would have one star. These indicate the conflicts that the National
Defense Medal and ribbon was awarded for:

Korea – 6/27/50 to 7/27/54
Vietnam – 1/1/61 to 8/14/74
Gulf War I – 8/2/90 to 11/30/95
Gulf War II – 9/11/01 to Present

Bronze Star shall be worn on the Southwest Asia Medal and Ribbon for participation during either of the following periods of service:

Defense of Saudi Arabia – 08/02/90 to 01/16/91
The Liberation and Defense of Kuwait – 01/17/91 to 04/11/91
Cease-Fire Campaign – 04/12/91 to 11/30/95
Operation Provide Comfort – 06/01/92 to 11/30/95

Bronze Stars are worn on the Iraqi Campaign Medal and Ribbon for one or more days of participation in each designated campaign phase. Please check with Awards and Decorations for a list of the designated campaign dates. A  Bronze Star is worn on the Afghanistan Campaign Medal and Ribbon for one or more days of participation in each designated campaign phase. Please check with Awards and Decorations for a list of the designated campaign dates.

This means that there is a 1/8” space between the rows and is only authorized for use if you are in the Army (black) or
Marines (clear).

No, but we can build them into your order if you mail them to us.

Our magnets are very strong and work very well with shirts; however, pins are recommended for a service coat or mess

You can order from the website (www.sales@superthinribbons.com), by email (sales@superthinribbons.com), over the phone (940-851-6220) or in our physical
location at 4126 Burkburnett Rd., Wichita Falls, TX 76306

Ordering through our website is the most efficient way to place your order as it provides all the information that we need to begin to process your order. However, please feel free to call our office (940-851-6220) if you have a special need or

Include a good contact number, shipping address, the branch of service that you are currently in, and what shipping option
you would like. We will contact you for payment information.

You can call during normal business hours (Mon-Fri, 9am-5pm CST) to make changes to your order, but it may cause delays in processing time. You can also email change requests to sales@superthinribbons.com.

No. We will do everything we can to accommodate your time deadlines; however, shipping does not affect processing
time. Please call SuperThin Ribbons if you have a special situation.

Because our products are custom made to the customer’s specifications unless the return is due to our mistake there
will be a 25% restocking fee and shipping/handling is non-refundable. To receive a refund all products must be returned to our office at 4126 Burkburnett Rd., Wichita Falls, TX 76306 in the same condition that the merchandise was shipped. Ultimately, we want you to be happy with your purchase and we are willing to work with you to resolve any issue that might arise with your order.