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Questions? We Can Help!

Medals ARE NOT Anodized

Ordering your thin ribbon and medal sets can be confusing, but our online ordering system makes it easy to understand, convenient and fast!

We realize you may have questions; here are a few of the most commonly asked questions.

Or, if you’d like to know what a custom ribbon or medal set might cost, click here to Contact Us.

Where is SuperThin Ribbons located?

SuperThin Ribbons is a U.S.-based company specializing in military ribbons, ribbon racks, mounted medals, and uniform accessories for Army, Navy, Air Force, Marine Corps, Coast Guard, and Space Force personnel, currently located in
1602 Loop 11, Wichita Falls, TX 76306

Customers can place orders online 24 hours a day through our website. Order processing and customer support are available during regular business hours, Monday through Friday, 9:00 am to 4:00 pm Central/Standard time.

Please visit our Contact page for the latest customer service phone number and support information on military ribbons, medals, ribbon mounting, and shipping. Our current office number is 940-851-6220.

Orders may still be submitted online during weekends and holidays, but processing and customer support are handled during standard business days.

SuperThin Ribbons closes a few days around July 4th and the week between Christmas and New Year’s Day.  Historically, those times are generally slower for the military, we can give the staff at SuperThin Ribbons time off to spend with their families.

We do not stock anodized medals at this time.  We are working on providing those in the near future.

Military ribbons and medals are professionally mounted according to official military order of precedence and uniform regulations to ensure a clean, secure, and professional appearance.

U.S. Army (Chapter 22)
https://armypubs.army.mil/epubs/DR_pubs/DR_a/ARN30302-AR_670-1-000-WEB-1.pdf

U.S. Air Force
https://static.e-publishing.af.mil/production/1/af_a1/publication/dafi36-2903/dafi36-2903.pdf

U.S. Navy
https://www.mynavyhr.navy.mil/References/US-Navy-Uniforms/Uniform-Regulations/Chapter-5/5301-Awards/

U.S. Marines Corps
https://www.marines.mil/portals/1/Publications/MCO%201020.34H%20v2.pdf?ver=2018-06-26-094038-137

U.S. Coast Guard
https://media.defense.gov/2020/Jul/09/2002451108/-1/-1/0/CIM_1020_6K.PDF

If other than Regulation Mounting is needed, please provide instructions in the “Note” box located under the shipping/billing address.

Yes, we update products originally purchased from SuperThin Ribbons. Return your existing sets along with a list of changes and a phone number or email address to:  SuperThin Ribbons 4126 Burkburnett Rd., Wichita Falls, TX 76306.  We will contact you for shipping/billing information.

Should you decide not to update your items you will have to pay the postage to have them returned to you.

~~~~~~~While updating your existing set/sets often saves you money, it does take longer in terms of processing time. Please take this into consideration when you sending the sets back.~~~~~~~

 

The cost of updating military ribbons or medals depends on the number of awards, devices, and mounting requirements. Please contact us for a custom quote.

Please visit our Contact page for the latest mailing address when sending military ribbons, medals, or ribbon rack update requests.

Current Maiiling address:
SuperThin Ribbons
1602 Loop 11
Wichita Falls, TX 76306

Military service records can typically be requested through the National Archives or official Department of Defense record request systems to verify awards and decorations..

Follow the link below for further information and assistance.

The National Archives    www.archives.gov/veterans

******Production Time Is An Estimate****** Production time is usually 12-14 business days; however, there are busier times during the year that might increase the
normal processing time (i.e. September- Air Force Ball, October- Navy Ball, March, Seabee Ball etc.). Processing
time DOES NOT include the day the order was placed or the shipping time.

We understand that life happens—-funerals,
medical retirements, unexpected TDY, official photo, weddings, etc.  SuperThin Ribbons will make a concerted effort to meet those time constraints.  Please call (940) 851-6220 or email us at sales@superthinribbons.com to make arrangements to meet your delivery time.

Turnaround time for updates is longer and does not start until we can reach the customer for payment.

We carefully ship military ribbons, mounted ribbon racks, medals, and uniform accessories using trusted shipping carriers to ensure safe delivery.

U.S. Postal Service

Standard Shipping/Insurance – Priority Mail (usually 2-3 business day, not guaranteed)

Overnight Shipping/Insurance – Express Priority Mail (overnight to most US Continental locations)

Check your location/zip code for delivery times:  https://postcalc.usps.com/

Shipping times vary based on the selected shipping method and delivery location. Expedited and overnight shipping options may also be available.

Standard Shipping is 2-3 Business Days (Not Guaranteed)

Overnight – Guaranteed Overnight to most destinations; however, some locations are 2 Business Days.

APO/FPO/AE/AA areas DO NOT have overnight delivery.

Shipping and handling fees cover secure packaging, processing, and carrier delivery costs for military ribbons, mounted medals, and ribbon racks.


Yes; however, US Postal Service Express Priority does not guarantee overnight delivery to most APO and FPO locations.  Packages are delivery “overnight” to the last mail processing center in the United States.

 

Yes. We professionally mount both miniature medals and full-size military medals according to official military regulations and order of precedence standards.

We offer staggered and offset ribbon rack mounting options for larger military ribbon sets to help maintain a clean and professional uniform appearance. At the end of the online ordering process, below “Billing Details” and “Order Summary”,  there is a “Notes” section for “staggered or offset” instructions and other special instructions mounting requests.

 

Yes. The Navy Battle Efficiency Award ribbon normally includes the authorized “E” device when applicable according to military award regulations. So you would only have to select devices on this ribbon if you have more than one “E”.

 
 

An “E” with a wreath indicates multiple awards of the Navy Battle Efficiency Award and follows official military award device regulations. If you needed 4 “E”s on your Navy Battle E, you would select an “E” with a wreath.

Korea – 6/27/50 to 7/27/54
Vietnam – 1/1/61 to 8/14/74
Gulf War I – 8/2/90 to 11/30/95
Gulf War II – 9/11/01 to Present

Bronze Star shall be worn on the Southwest Asia Medal and Ribbon for participation during either of the following periods of service:

Defense of Saudi Arabia – 08/02/90 to 01/16/91
The Liberation and Defense of Kuwait – 01/17/91 to 04/11/91
Cease-Fire Campaign – 04/12/91 to 11/30/95
Operation Provide Comfort – 06/01/92 to 11/30/95

Bronze Stars are worn on the Iraqi Campaign Medal and Ribbon for one or more days of participation in each designated campaign phase. Please check with Awards and Decorations for a list of the designated campaign dates. A  Bronze Star is worn on the Afghanistan Campaign Medal and Ribbon for one or more days of participation in each designated campaign phase. Please check with Awards and Decorations for a list of the designated campaign dates.

This means that there is a 1/8” space between the rows. Spacing is only authorized for U.S. Army (black) or
U.S. Marines Corp. (clear).

No, we can build them into your order if you provide them.

Magnetic ribbon mounts help reduce damage to military uniforms and allow easier attachment, while pin-back mounts provide a traditional and secure fit.
Our magnets are very strong and work very well with shirts; however, magnets are NOT recommended for a service coat or mess dress uniform.

Customers can order military ribbons, mounted ribbon racks, medals, and uniform accessories directly through our website by selecting their awards and mounting preferences. You can order in the manner convenient for you:

Website (www.sales@superthinribbons.com)

Email (sales@superthinribbons.com)

Phone (940-851-6220)

Our store 1602 Loop 11, Wichita Falls, TX 76306

 

Providing complete and accurate military award information during checkout helps speed up ribbon rack production and order processing times. Feel free to call our office (940-851-6220) if you would rather order over the phone, have a special request or have questions.

Please include your branch of service, military awards list, mounting preferences, shipping address, and contact information when placing an order by email. We will contact you for payment information

Order changes may be possible before production begins. Please contact us as soon as possible regarding modifications to your military ribbon or medal order.
You can call during normal business hours (Mon-Fri, 9am-4:30pm CST) to make changes to your order, but it may cause delays in processing time. You can also email change requests to sales@superthinribbons.com.

Overnight shipping applies after order processing has been completed. Custom military ribbon racks and mounted medal orders may still require production time. We will do everything we can to accommodate your time deadlines; however, shipping does not affect processing
time. Please call SuperThin Ribbons if you have a special situation.

Please review our Return and Refund Policy page for complete details regarding returns, exchanges, cancellations, and custom military ribbon rack orders.