FREQUENTLY ASKED QUESTIONS
General
Q: Where are you located?
A: In Wichita Falls, Texas.
Q: What are your hours of operation?
A: Monday through Friday 9:00 am to 5:00 pm central/standard time.
Q: What is your phone number?
A: Our office number is 940-851-6220.
Q: Are you open on any weekends or holidays?
A: No, we are closed all weekends and most government holidays.
Q: What is your mailing address?
A: Superthin Ribbons
     4126 Burkburnett Rd.
     Wichita Falls, TX 76306
Processing Time and Shipping
Q: What is your turn around time?
A: Orders will be shipped in 3-5 business days; however, there are busier times during the year that might increase the normal processing time (i.e. September- Air Force Ball, October- Navy Ball, etc.). This processing time DOES NOT include the day the order was placed or the shipping time. However; we try to accommodate our customers with special delivery time needs. Please call the office to discuss delivery if you are in a time deficit.
Q: How do we ship?
A: Standard Shipping and Handling, $14.00
Overnight (where available), $28.00
(Postal Carrier of Shippers Choice)
Q: How long does shipping take?
A: Standard Shipping is 2-3 Business Days (Not Guaranteed)
Overnight - Overnight to most destinations.
1 Business Day in most cases; however, some remote
locations are 1-2 Business Days.
Q: What is shipping & handling
A: The charge to cover the cost of Shipping, Packing Materials, Insurance, etc.
Q: Can you select Overnight shipping to an APO or FPO?
A: Yes; however, Overnight Shipping does not guarantee overnight to most APO and FPO locations. It is not usually overnight but it is faster than regular shipping. Check www.usps.com to check Overnight availability.
Ribbons, Medals, and Devices
WE DO NOT CARRY ANODIZED MEDALS
Q: How much does a rack cost?
A: $1.75 per ribbon and $.75 per device. (Subject to change without notice.)
Q: Do you mount mini and full size medals?
A: Yes, mini medals are $9.00 and most full size medals are $12.00*.

* Full-size medals are $12.00 and up. Please check website for prices.
Q: Are the medals/ribbons mounted?
A: Yes, all of our items come mounted with pins and are ready to wear. (Magnets available for additional charge.)
Q: Can I buy the individual ribbons or medals?
A: We sell all of the medals individually but we do not sell un-mounted ribbons.
Q: What if I needed to have my order "staggered" or "offset"?
A: At the end of the online order processing form there is a "Special Instructions" for "staggered or offset" instructions.
Q: Does the Navy Battle E come with the "E"?
A: Yes, so you would only have to select devices on this ribbon if you have more than one "E".
Q: What is an "E" with a wreath for?
A: If you would need 4 "E"s on your Navy Battle E you would select an "E" with a wreath.
Q: How do I know if my National Defense Service, Southwest Asia, Iraqi Campaign or Afghanistan Campaign Medals require a star?
A: If you were in the military during the first gulf war you would have one star. These indicate the conflicts that the National Defense Medal and ribbon was awarded for:

    Korea - 6/27/50 to 7/27/54
    Vietnam - 1/1/61 to 8/14/74
    Gulf War I - 8/2/90 to 11/30/95
    Gulf War II - 9/11/01 to Present
A: Bronze Star shall be worn on the Southwest Asia Medal and Ribbon for participation during either of the following periods of service:

    Defense of Saudi Arabia - 08/02/90 to 01/16/91
    The Liberation and Defense of Kuwait - 01/17/91 to 04/11/91
    Cease-Fire Campaign - 04/12/91 to 11/30/95
    Operation Provide Comfort - 06/01/92 to 11/30/95
A: Bronze Stars are worn on the Iraqi Campaign Medal and Ribbon for one or more days of participation in each designated campaign phase. Please check with Awards and Decorations for a list of the designated campaign dates.
A: Bronze Star is worn on the Afghanistan Campaign Medal and Ribbon for one or more days of participation in each designated campaign phase. Please check with Awards and Decorations for a list of the designated campaign dates.
Q: What does 1/8 spacing mean?
A: This means that there is a 1/8" space between the rows and is only authorized for use if you are in the Army (black) or Marines (clear).
Q: Do you carry State or National Guard ribbons?
A: No, but we can build them into your oder if you mail them to us.
Q: Magnets vs. pins, which one is better?
A: Our magnets are very strong and work very well with shirts; however, pins are recommended for a service coat or mess dress.
Q: Do you have different lengths of pins?
A: No, however, our pins work well with a shirt, service coat, or mess dress coat.
Ordering
Q: What if I don’t want to order from the site?
A: You can - email us at sales@superthinribbons.com or call us at 940-851-6220. Please remember to include contact information with email
Q: How do I pay if I email my order?
A: We will contact you for payment information. You will need to provide a phone number with the email.
Q: What do I do if I needed something special on my order?
A: Any additions or special requests can be added in the Special Instructions box at the end of the ordering process or you may call or email us.
Q: What is the fastest way to get my order processed?
A: Ordering through our website is the most efficient way to place your order as it provides all the information that we need to begin to process your order. However, please feel free to call our office (940-851-6220) if you have a special need or request.
Q: If I choose to order via email what information do I need to include?
A: You need to include a good contact number, shipping address, the branch of service that you are currently in, and what shipping option you would like. We will contact you for payment information.
Q: Can I place a phone order?
A: Yes, but for accuracy reasons your order will not be processed until you have reviewed/okayed the order detail that is emailed to you.
Q: Can I make a change to my order after I place it?
A: You can call during normal business hours (Mon-Fri, 9am-5pm CST) to make changes to your order, but it may cause delays in processing time. You can also email change requests to sales@superthinribbons.com.
Q: I placed an order and selected "Overnight" Shipping. Does this mean I will have my order in the next couple of days?
A: No. We will do everything we can to accommodate your time deadlines; however, shipping does not affect processing time. Please call us with special requests.
Q: What is Super Thin Ribbon's update policy?
A: We update products originally purchased from SuperThin Ribbons. If you need to add a device you can either return them to us and we will add it for you or we can send the device to you along with instructions for you to change the device. If you need a ribbon/medal added you will need to send your old ribbons and/or medals back to us along with a list of changes. We will make you a new rack and transfer the devices to the new set. We also update mini and full size medals. Please call the office for update prices.

Q: What is SuperThin Ribbons Return/Refund Policy?
A: Because all of our products are custom made to the customer's specifications unless the return is due to our mistake there will be restocking fee and shipping is non-refundable. To receive a refund all products must be returned to our office at 4126 Burkburnett Rd., Wichita Falls, TX 76306 in the same condition that the merchandise was shipped. Ultimately, we want you to be happy with your purchase and we are willing to work with you to resolve any issue that might arise with your order.